“The workshop gave us the opportunity to understand that it’s ok and good to have healthy, constructive conflicts among the team. I can see that there are more questions being asked during team meetings, leading to significantly better outcomes.”Participant testimonial
Type of Organisation
Multinational pharmaceutical company
Type of Solution
High-Performing Team Development
Regional Commercial team
It was important that the program was tailored to the highly-matrixed structure of the companies. Because of this, we interviewed a set of six highly-networked and well-connected team members across countries and functions to understand the state of the team. We then created three 4-hour workshops, each one week apart, based on these team member-identified needs.
We leveraged proven ALI-C content and engaging facilitation methodologies to keep participation and energy high throughout the sessions. Since 2012, we’ve been facilitating online leadership development programs, and even pre-COVID most of our work was already delivered online; so we felt confident to take on this challenge.
During the workshops, we asked the team to assess the functioning of the team and define focus areas for their collective growth moving forward. We utilised various culture maps (based on the work of INSEAD professor Erin Meyer) to help the team understand how geographical culture affects trust-building, as well as communication and feedback styles, and we created a space where the participants could practice real-time feedback and peer coaching.
The team defined the following collective practices:
- Deepening trust and making relationships less transactional.
- Building healthy conflict and the ability to have difficult conversations in a timely manner.
Like all of our team transformation journeys, we carefully spaced our engagement over multiple months to provide the time for intentional integration of the materials and practices, and to create accountability.
We facilitated two follow-up sessions of three hours – one three months later and the other six months later – to check in on individual and collective progress and provide coaching support to address obstacles and challenges that arose in the integration period after the initial sessions, while also introducing the next level content and developing additional skills.